Privacy Policy

1. Introduction

TecAI is an AI chat service operated by Tec-Dynamics LTD. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

• Name and email address when you register
• Username and password (securely encrypted)
• Company name (optional)
• Billing information for paid subscriptions
• Project specifications and requirements

2.2 Automatically Collected Information

• IP addresses and approximate location
• Browser type and device information
• Pages visited and features used
• Application performance data

2.3 AI Interaction Data

• Chat conversations with TecAI (stored for service functionality)
• User memories and preferences you choose to save
• Usage statistics (messages sent, tokens used, images generated)
• AI-generated content and responses

3. Legal Basis for Processing

We process your information under the following legal bases:

• Contract Fulfillment: To provide the AI services you have subscribed to
• Legitimate Interests: For service improvement, fraud prevention, and security
• Legal Compliance: For tax, accounting, and regulatory requirements
• Consent: For marketing communications (you can opt-out at any time)

4. How We Use Your Information

• Provide and maintain TecAI services
• Process your transactions and subscriptions
• Personalise your AI experience using saved memories
• Send important service notifications
• Improve AI model performance and accuracy
• Prevent fraud and enforce our terms
• Comply with legal obligations

5. Data Sharing

We share information only with trusted third parties:

• Cloud Infrastructure: AWS, Azure for secure hosting
• Payment Processors: Stripe, PayPal for subscription billing
• AI Model Providers: For processing your AI requests
• Professional Advisors: Legal, accounting services as required

All third parties are bound by data protection agreements and process data only as instructed.

6. Data Security

We implement robust security measures including:

• AES-256 encryption for data at rest
• SSL/TLS encryption for all data transfers
• Multi-factor authentication options
• Regular security audits and penetration testing
• Access controls and employee training

Data Breach Protocol

In the event of a data breach, we will notify the ICO within 72 hours and inform affected users if there is a high risk to their rights and freedoms.

7. Data Retention

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Where processing is based on consent

To exercise your rights, contact us at [email protected]. We will respond within 30 days.

9. Cookies

We use the following types of cookies:

• Essential Cookies: Required for service functionality (always active)
• Performance Cookies: Help us understand how you use TecAI
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for relevant advertising (require consent)

You can manage cookie preferences through your browser settings or our cookie consent tool.

10. AI-Specific Privacy Considerations

• Your conversations may be used to improve AI model performance (anonymised)
• Saved memories are encrypted and only accessible to you
• We do not train AI models on your personal data without consent
• You can delete your chat history and memories at any time
• AI-generated content may be logged for quality assurance

11. International Data Transfers

Your data may be processed outside the UK. We ensure appropriate safeguards through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions where applicable
• Binding Corporate Rules with our processors

12. Children's Privacy

TecAI is not intended for users under 13 years of age. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service. The "Last Updated" date will be revised accordingly.

14. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

15. Contact Us

For privacy-related questions or to exercise your rights: